{"UUID":"b62295fc-1e7f-4f37-889e-d625ac58a328","URL":"https://flowdock-resources.s3.amazonaws.com/legal/Flowdock-RCA-For-Incident-On-2020-04-21.pdf","StartTime":"0001-01-01T00:00:00Z","EndTime":"0001-01-01T00:00:00Z","Categories":["postmortem"],"Company":"Flowdock","Product":"","Description":"Flowdock instant messaging was unavailable for approx 24 hrs between April 21-22 2020. The COVID-19 pandemic caused a sudden and drastic increase in working from home, which caused a higher usage of Flowdock, which caused high CPU usage, which caused the application database to hang. Some user data was permanently lost."}