{"UUID":"27672984-d1e8-4a31-b08c-75c8c54e6314","URL":"https://help.salesforce.com/s/articleView?id=000396429\u0026type=1","ArchiveURL":"","Title":"Salesforce Service Disruption September 20, 2023","StartTime":"2023-09-20T14:48:00Z","EndTime":"0001-01-01T00:00:00Z","Categories":null,"Keywords":["salesforce","service disruption","login","access","policy change","security"],"Company":"Salesforce","Product":"","SourcePublishedAt":"0001-01-01T00:00:00Z","SourceFetchedAt":"2026-05-04T19:51:14.002422Z","Summary":"On September 20, 2023, a service disruption affected a subset of customers across multiple services beginning at 14:48 Coordinated Universal Time (UTC). As a result, some customers were unable to login and access their services. A policy change executed as a part of our standard security controls review and update cycle to be the trigger of this incident. This change inadvertently blocked access to resources beyond its intended scope.","Description":"On September 20, 2023, a service disruption began at 14:48 Coordinated Universal Time (UTC), affecting a subset of Salesforce customers. This incident led to some customers being unable to log in and access their services across multiple offerings.\n\nThe disruption was triggered by a policy change. This change was part of Salesforce's standard security controls review and update cycle.\n\nThe policy change inadvertently blocked access to resources. This blockage extended beyond the intended scope of the security update, causing the widespread access issues."}