{"UUID":"118fcca7-cf5d-4b6d-924a-3cb6cf976f18","URL":"https://web.archive.org/web/20220704223244/https://flowdock-resources.s3.amazonaws.com/legal/Flowdock-RCA-For-Incident-On-2020-04-21.pdf","StartTime":"0001-01-01T00:00:00Z","EndTime":"0001-01-01T00:00:00Z","Categories":["postmortem"],"Company":"Flowdock","Product":"","Description":"Flowdock instant messaging was unavailable for approx 24 hrs between April 21-22 2020. The COVID-19 pandemic caused a sudden and drastic increase in working from home, which caused a higher usage of Flowdock, which caused high CPU usage, which caused the application database to hang. Some user data was permanently lost."}